How Twig & Olive Photography Tripled Their Business with ShootQ

SETTING UP STUDIO MANAGEMENT RIGHT TAKES TIME, BUT YIELDS A HIGH VALUE

Twig and Olive Photography is an internationally recognized photography studio based in Madison, Wisconsin. They are a team of three highly skilled photographers. Bobbi, Courtney and Doug each bring unique skills to the table allowing them to excel at three very different types of photography– but at times, that can make running the business a bit more complicated.

The first time Twig & Olive Photography sat down to set up a studio management system, it was a difficult and time consuming experience. There were many new processes to document, email templates to create and questionnaires to build out. But going through the process made them to examine their entire client experience, from initial inquiry to final product delivery.

“Setting up our studio management software forced us to restructure how we do business from the ground up,” Bobbi Peterson of Twig and Olive recalls.

The result is a process that leaves every client with a consistently amazing experience. “Without our workflows in ShootQ, our clients would not have a uniform experience and we would not be able to provide for everyone the same.”

ORGANIZED STUDIO MANAGEMENT LED TO HIGH SPEED GROWTH AND THOUSANDS IN SAVINGS

In the last four years, Twig and Olive Photography has tripled in size!

“Although we have grown as photographers and can contribute our growth to this, an overwhelming contributor to our success can be directly related to our implementation of ShootQ,” Bobbi said.

Bobbi and the rest of the team at Twig and Olive agree that ShootQ is saving them thousands of hours every year with follow up emails and automatic workflows.

“We love the automated emails. Getting information out to our clients is absolutely crucial and automated emails alone save us literally hundreds of hours each year.”

ShootQ hasn’t just been a huge time savings either. “ShootQ has completely eliminated our need for an office assistant that we would have paid 40k per year.”

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ShootQ Migration FAQs

By Maria Eveslage • February 10, 2025

What’s Changing? The technology behind our legacy platform has reliably supported our users for many years. However, maintaining and updating this older system has become increasingly challenging, and its limitations have prevented us from delivering the best possible user experience. Therefore, we have decided to transition all users to our more modern and robust platform, which has already been successfully serving thousands of photographers for the past five years. This change is a step forward in our commitment to providing superior tools and services that meet the evolving needs of professional photographers. Why This Change Is Happening Our new platform leverages modern technology that resolves the issues encountered with the old system. It introduces powerful features designed to streamline the management of client relationships. Expect a faster, more stable, and comprehensive system to support your business growth. What is being migrated? To ensure a seamless transition, we will migrate the following items: Jobs Invoices Contacts Contracts Proposals Email Templates Contract Templates Contact Form Templates Product & Services Templates Workflow Templates What will not be migrated? Certain elements will not be carried over to the new system: Client Portals Job Notes In-Progress Workflows (workflow templates will be migrated) Payment Schedule Templates Discount Templates Tax Templates Referrals set in existing jobs Transition to the New System As the legacy system is phased out, here are steps to help you adjust: Disable Legacy Settings: To avoid confusion, disable any unnecessary settings in the legacy system, such as invoice reminders by navigating to Settings > Invoices & Payments > Invoice Settings and unchecking "Send automatic email reminders for unpaid invoices." Complete the New Setup Guide: Utilize the Setup Guide in the new system found under Settings > Onboarding Setup Guide to fully adapt to the new functionalities. Updates on Integrations We are thrilled to share some exciting enhancements that are on the horizon for our new platform. In response to feedback and the evolving needs of our community, we will be implementing integrations with QuickBooks and ProSelect in the near future. These updates are designed to streamline your financial management and client interactions, enhancing your overall workflow efficiency. Stay tuned for these valuable additions that will further empower your photography business. Multiple Brands Additionally, we are excited to announce that support for managing multiple brands is now available, providing you with the flexibility to handle various aspects of your business from a single account. These integrations and features are designed to enrich your experience by streamlining financial management and client interactions, making your workflow smoother and more efficient. Stay tuned for these exciting updates that will further empower your photography business. Further Assistance For a smoother transition, visit our YouTube Tutorial Series and consult the Getting Started Knowledge Base . Our support team is also ready to assist you every step of the way. What If I’m Not Using My Account Anymore? If your account has been inactive for more than 12 months, your account will not be migrated. If you wish to have your account migrated, you will simply need to login to your account before March 3, 2025. Final Migration Notice This migration is essential for enhancing your photography business operations. We are committed to supporting you through this transition and ensuring a smooth and effective upgrade to our new platform.