Enhancing Your Photography Client Experience with Handwritten Notes
Megan Al-Hassani • Nov 27, 2023

Client Experience

Delivering an outstanding photography client experience is crucial for success and growth. Whether you're managing a well-established photography business or just starting out, exceptional customer service should be your cornerstone. Creating a personal connection with your clients will make them feel valued and appreciated.


Think about a time when you were in a retail store, and the staff went above and beyond to meet your needs. Such experiences leave a lasting impression and often make you want to share them with friends and family.


One simple yet powerful way to impress your clients and add a personal touch is through handwritten notes.


Boost Your Customer Service with Handwritten Notes


Receiving a handwritten card is a rare and cherished experience. Sending one to your clients at special moments demonstrates your genuine care for them. It's not just about making a sale; it's about building a meaningful relationship.


Here are some occasions when you can send a handwritten note to your clients:



  • Referral Thank You: When someone sends you a referral, show your appreciation with a handwritten thank you note.
  • Birthday Greetings: Remembering a client's birthday with a card can make a big impact, showing you care about them beyond business.
  • Anniversary Wishes: Send a handwritten note to past wedding clients on their anniversary. If you photograph families or other events, this thoughtful touch can encourage repeat business.
  • Post-Session Thank You: Personally thank your clients after their session, letting them know how much you enjoyed working with them.
  • Large Purchase Appreciation: Express your gratitude to clients who make significant purchases, showing your appreciation for their support.


Using ShootQ, you can easily keep track of these special dates and incorporate note-writing into your workflow as a reminder.

A person is writing with a fountain pen on a piece of paper

Simplify the Process with Tools


If the idea of writing a handwritten note for every client seems overwhelming, especially if you have a high volume of sessions, consider using tools like Simply Noted. They offer authentic pen-written notes that you can create and send to your clients. Simply upload a list of names and addresses, type the text for your note, select a handwriting style, and their machines will handle the rest.


Canva is another excellent option for designing custom cards. You can create beautiful designs and add a quick handwritten note for a personal touch.


Do you send handwritten notes to your clients? Share your experiences and tips with us!

A christmas decoration is sitting next to a notebook on a wooden table.
By Lauren McConihay 15 Oct, 2024
The holiday season presents a prime opportunity for photographers to connect with clients, both new and old. It’s the time to step up your game and craft the perfect holiday marketing campaign to fill your schedule and grow your business. With a solid strategy in place, you can make the most of the holiday rush and turn it into long-term success. Here's how to build a holiday marketing campaign that will work for you. Start Early with Holiday Marketing The holiday season comes fast, and one of the most common mistakes photographers make is starting too late. To stay ahead of the competition, start your holiday marketing campaign early. Early preparation lets you organize, plan, and execute your marketing efforts without scrambling at the last minute. Get your social media posts, emails, and promotions lined up ahead of time. A good first step is sending out a teaser email. Something as simple as a “Save the Date” message can get clients thinking about their holiday photography needs. Starting early not only gets you on their radar but also gives them time to plan their sessions with you. Create Holiday-Themed Packages People love a good deal, especially around the holidays. Offering holiday-themed packages is an easy way to catch your clients' attention. Whether it’s family portraits, holiday cards, or mini-sessions, craft packages that speak to the needs of your clients during the season. Once your packages are set, communicate them clearly. Use a streamlined system to manage bookings and payments, ensuring a smooth experience for your clients. Clear pricing guides and visually appealing offers will help potential clients see the value in your holiday sessions. Leverage Social Media for Holiday Marketing Social media is a major player in holiday marketing, especially for photographers. It’s where you showcase your work, engage with your audience, and promote your holiday offers. The key is consistency and planning ahead. Set up a posting schedule that aligns with your holiday promotions. Share sneak peeks of your holiday sessions, client testimonials, and behind-the-scenes content. Instagram stories or countdowns can build anticipation around your holiday offers. By scheduling your posts ahead of time, you’ll have more room to focus on the work that matters—capturing stunning photos. Personalize Your Client Communication The holiday season is about connection, and clients appreciate when businesses make an effort to personalize their communication. A little effort goes a long way when it comes to retaining clients. Keep track of client preferences, previous sessions, and important details. ShootQ is a great system for keeping track of past client activity. When the holidays roll around, you’ll have all the information you need to personalize your marketing. For example, if you shot a family’s photos last year, send them a custom email offering a return-client discount. You can even include personalized holiday cards or small tokens of appreciation. Keeping it personal strengthens client relationships and increases the likelihood of future bookings. Use Email Campaigns to Drive Bookings Email marketing is one of the most effective tools in your holiday marketing toolkit. But with inboxes full of holiday promotions, yours needs to stand out. Keep your emails short, visually appealing, and to the point. Use high-quality photos, clear calls-to-action, and a simple booking process. For example, send an email announcing your holiday mini-sessions. Include photos from previous holiday sessions to inspire your clients. Follow-up emails can serve as reminders, making sure clients know your booking deadlines before they miss out. Offer Gift Cards for Holiday Marketing Gift cards are an excellent option for clients looking to give the gift of photography. Whether it’s a family portrait session or something more personal, photography makes a meaningful gift. Simplify the process for clients by offering digital gift cards that are easy to purchase and redeem. Gift cards can be promoted in your email campaigns and on social media. Highlight the convenience and thoughtfulness of giving photography as a gift, and you’ll attract clients who are looking for something unique and memorable. Create a Sense of Urgency If you want clients to book quickly, create a sense of urgency. Limited-time offers, countdowns, and early-bird pricing are all ways to motivate clients to act now. By setting clear deadlines, you give clients a reason to book without delay. You can send email reminders as deadlines approach or use social media to announce that slots are filling up fast. This strategy not only drives bookings but also ensures your holiday schedule fills up before the season is in full swing. Stay Organized With the holiday rush, staying organized is non-negotiable. It’s easy to let things slip through the cracks when you’re juggling multiple bookings, sessions, and payments. Keep track of everything in one place, from bookings and payments to session details and deadlines. Organization ensures that you provide a smooth, stress-free experience for your clients, which keeps them coming back. With an efficient system in place, you can focus more on shooting and less on managing the administrative side of things. Follow Up After the Holidays Once the holiday season wraps up, your marketing efforts shouldn’t stop. A strong follow-up can help maintain relationships and lead to future bookings. Sending out thank-you emails or asking for client feedback shows that you care about their experience. You can also offer special discounts or incentives for clients to book again in the new year. This kind of follow-up strengthens your client relationships and keeps your business top of mind even after the holiday season has passed. Conclusion Building a successful holiday marketing campaign takes planning, organization, and a proactive approach. Photographers who start early, offer enticing packages, and stay consistent in their communication will stand out. With the right strategy, you can turn the holiday season into an opportunity for lasting growth. Get organized, stay focused, and make this holiday season one that helps your photography business thrive.
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