Delivering an outstanding photography client experience is crucial for success and growth. Whether you're managing a well-established photography business or just starting out, exceptional customer service should be your cornerstone. Creating a personal connection with your clients will make them feel valued and appreciated.
Think about a time when you were in a retail store, and the staff went above and beyond to meet your needs. Such experiences leave a lasting impression and often make you want to share them with friends and family.
One simple yet powerful way to impress your clients and add a personal touch is through handwritten notes.
Boost Your Customer Service with Handwritten Notes
Receiving a handwritten card is a rare and cherished experience. Sending one to your clients at special moments demonstrates your genuine care for them. It's not just about making a sale; it's about building a meaningful relationship.
Here are some occasions when you can send a handwritten note to your clients:
- Referral Thank You: When someone sends you a referral, show your appreciation with a handwritten thank you note.
- Birthday Greetings: Remembering a client's birthday with a card can make a big impact, showing you care about them beyond business.
- Anniversary Wishes: Send a handwritten note to past wedding clients on their anniversary. If you photograph families or other events, this thoughtful touch can encourage repeat business.
- Post-Session Thank You: Personally thank your clients after their session, letting them know how much you enjoyed working with them.
- Large Purchase Appreciation: Express your gratitude to clients who make significant purchases, showing your appreciation for their support.
Using
ShootQ, you can easily keep track of these special dates and incorporate note-writing into your workflow as a reminder.
