How ShootQ Helped Jeremy Chou Follow His Dream Case Study
Aug 25, 2014

CHARTING A CREATIVE PATH

Jeremy Chou started his career as an architect. He was successful and had a good job, but something was missing: creativity.


Initially picking up a camera for a creative outlet outside of work, Jeremy soon booked his first wedding. Then his bookings started to pickup, and after 30 months and nearly 50 weddings, he was able to leave his old job and run his professional photography business full time.


“Halfway through my second year in business, I realized I needed help – a lot of help,” said Jeremy. “I still had a full-time job at the time, and I couldn’t keep up with both the demands of my photography business and my full-time job at an architect’s office. It was between either hiring a full-time office manager or implementing a studio management system to help me run my business.”


DISCOVERING SHOOTQ

After a lot of research, Jeremy discovered ShootQ and decided to implement it over hiring an employee. “It was between ShootQ and Tave, and ShootQ came out on top,” he said. “ShootQ was already integrated with Pictage, so I could get a virtual office manager and online gallery tied together. It was the best of both worlds.”


Jeremy has been using ShootQ to run his office and business ever since. “I setup the P3 automatic payment system, so I don’t have to chase clients for money,” said Jeremy. “They are billed and reminded automatically, so I don’t have to worry about it. Plus, you can’t beat the 1.5 percent processing fee!”


BUILDING A BUSINESS AND A TEAM

Jeremy took advantage of everything ShootQ has to offer to build his professional photography business, from Leads and Tasks to Booking, Contracts, Workflows and more. “Everything is right there in one place,” he said. “I can keep track of my associate photographer scheduling, and my associates have their own logins, too, so they can see their own assignments. It’s really awesome!”


“One of the biggest and most useful things for me is the financial tools,” said Jeremy. “Very quickly, I can see a snapshot of my finances throughout the entire year and historical data. It really helps me plan for the slow months and not overspend on the more popular months. I can also see what the most popular services for my studio are and where we are lacking. It helps me hone in on areas where I can improve.”


“My business grew much faster than I had ever expected, and I didn’t have the resources to support the increased demand,” said Jeremy. “ShootQ has been an invaluable part of my studio from the very beginning! Between implementing ShootQ or hiring a full-time office manager, ShootQ is a much more affordable option. It ensures all my clients have a consistent experience with me being their photographer, and it definitely helped my studio reach the high-end clients much faster.”


MANAGING A THRIVING BUSINESS FROM ANYWHERE

ShootQ’s software-as-a-service (SaaS) delivery model allows Jeremy to run his business from the cloud, whether he is at home, his studio or on the go. “I love it!” he said. “I can login from my laptop or the simple app for iPhone; it does its job. I can change a lead status to automatically respond via email without having to create one each time. It’s so much better now that I don’t have to stop what I am doing to type up an email. I can also prepare contracts, manage lead tracking and assign status to leads on my iPhone app.”


IMPROVING CUSTOMER SERVICE

“Before I implemented ShootQ, clients had no consistent experience with my studio,” said Jeremy. “It was all over the place. Some clients would receive more correspondence than the others. ShootQ really helped me improve my client service. It sends automatic emails and reminders, so I know what needs to happen and when. My clients love the automatic payment schedule via P3 (Pictage Payment Processing) because of its convenience. ShootQ has been great for my studio because I am not bogged down in front of my computer all day taking care of administrative tasks. It allows me to focus on growing my business for the future.”


ENJOYING THE BENEFITS OF SHOOTQ

“My business is definitely growing and expanding,” said Jeremy. “ShootQ allows me to do it all. I can take care of all my clients in a way I couldn’t before. I also just launched my associate photographer program this year, and we are already seeing great success. I honestly would not be able to do it all by myself!”


“I love what I do and share my story. I also love sharing the benefits of ShootQ – often,” said Jeremy. “I founded a Facebook group that specifically caters to professional wedding photographers in Southern California, and I host webinars and offer workflow workshops to teach other photographers how I grew my business to where it is today. ShootQ has definitely been a huge part of that.”


When asked what he does with all the time ShootQ saves him, Jeremy said, “Because ShootQ takes care of a lot of the more mundane administrative tasks for my office, I have more time to grow my business. I also have more time to be with my family. For example, my wife and I both volunteer a lot of our time at our children’s school PTA. I definitely live my life with a lot more balance now than I did before!”

A christmas decoration is sitting next to a notebook on a wooden table.
By Lauren McConihay 15 Oct, 2024
The holiday season presents a prime opportunity for photographers to connect with clients, both new and old. It’s the time to step up your game and craft the perfect holiday marketing campaign to fill your schedule and grow your business. With a solid strategy in place, you can make the most of the holiday rush and turn it into long-term success. Here's how to build a holiday marketing campaign that will work for you. Start Early with Holiday Marketing The holiday season comes fast, and one of the most common mistakes photographers make is starting too late. To stay ahead of the competition, start your holiday marketing campaign early. Early preparation lets you organize, plan, and execute your marketing efforts without scrambling at the last minute. Get your social media posts, emails, and promotions lined up ahead of time. A good first step is sending out a teaser email. Something as simple as a “Save the Date” message can get clients thinking about their holiday photography needs. Starting early not only gets you on their radar but also gives them time to plan their sessions with you. Create Holiday-Themed Packages People love a good deal, especially around the holidays. Offering holiday-themed packages is an easy way to catch your clients' attention. Whether it’s family portraits, holiday cards, or mini-sessions, craft packages that speak to the needs of your clients during the season. Once your packages are set, communicate them clearly. Use a streamlined system to manage bookings and payments, ensuring a smooth experience for your clients. Clear pricing guides and visually appealing offers will help potential clients see the value in your holiday sessions. Leverage Social Media for Holiday Marketing Social media is a major player in holiday marketing, especially for photographers. It’s where you showcase your work, engage with your audience, and promote your holiday offers. The key is consistency and planning ahead. Set up a posting schedule that aligns with your holiday promotions. Share sneak peeks of your holiday sessions, client testimonials, and behind-the-scenes content. Instagram stories or countdowns can build anticipation around your holiday offers. By scheduling your posts ahead of time, you’ll have more room to focus on the work that matters—capturing stunning photos. Personalize Your Client Communication The holiday season is about connection, and clients appreciate when businesses make an effort to personalize their communication. A little effort goes a long way when it comes to retaining clients. Keep track of client preferences, previous sessions, and important details. ShootQ is a great system for keeping track of past client activity. When the holidays roll around, you’ll have all the information you need to personalize your marketing. For example, if you shot a family’s photos last year, send them a custom email offering a return-client discount. You can even include personalized holiday cards or small tokens of appreciation. Keeping it personal strengthens client relationships and increases the likelihood of future bookings. Use Email Campaigns to Drive Bookings Email marketing is one of the most effective tools in your holiday marketing toolkit. But with inboxes full of holiday promotions, yours needs to stand out. Keep your emails short, visually appealing, and to the point. Use high-quality photos, clear calls-to-action, and a simple booking process. For example, send an email announcing your holiday mini-sessions. Include photos from previous holiday sessions to inspire your clients. Follow-up emails can serve as reminders, making sure clients know your booking deadlines before they miss out. Offer Gift Cards for Holiday Marketing Gift cards are an excellent option for clients looking to give the gift of photography. Whether it’s a family portrait session or something more personal, photography makes a meaningful gift. Simplify the process for clients by offering digital gift cards that are easy to purchase and redeem. Gift cards can be promoted in your email campaigns and on social media. Highlight the convenience and thoughtfulness of giving photography as a gift, and you’ll attract clients who are looking for something unique and memorable. Create a Sense of Urgency If you want clients to book quickly, create a sense of urgency. Limited-time offers, countdowns, and early-bird pricing are all ways to motivate clients to act now. By setting clear deadlines, you give clients a reason to book without delay. You can send email reminders as deadlines approach or use social media to announce that slots are filling up fast. This strategy not only drives bookings but also ensures your holiday schedule fills up before the season is in full swing. Stay Organized With the holiday rush, staying organized is non-negotiable. It’s easy to let things slip through the cracks when you’re juggling multiple bookings, sessions, and payments. Keep track of everything in one place, from bookings and payments to session details and deadlines. Organization ensures that you provide a smooth, stress-free experience for your clients, which keeps them coming back. With an efficient system in place, you can focus more on shooting and less on managing the administrative side of things. Follow Up After the Holidays Once the holiday season wraps up, your marketing efforts shouldn’t stop. A strong follow-up can help maintain relationships and lead to future bookings. Sending out thank-you emails or asking for client feedback shows that you care about their experience. You can also offer special discounts or incentives for clients to book again in the new year. This kind of follow-up strengthens your client relationships and keeps your business top of mind even after the holiday season has passed. Conclusion Building a successful holiday marketing campaign takes planning, organization, and a proactive approach. Photographers who start early, offer enticing packages, and stay consistent in their communication will stand out. With the right strategy, you can turn the holiday season into an opportunity for lasting growth. Get organized, stay focused, and make this holiday season one that helps your photography business thrive.
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